L2 Technical Support Engineer

📋 Description

• Oversee system reliability in production
• Deep-dive troubleshooting of complex issues
• Collaborate with product teams for permanent fixes
• Analyze logs, traces, and metrics across IoT and cloud
• Handle L2 requests from detection to resolution
• Provide data-backed performance improvements

🎯 Requirements

• 3+ years in L2 Technical Support or Tech Operations
• Root-cause investigations and incident resolution
• Log analysis with Splunk, SQL, or similar tools
• Linux, network protocols, IoT, and cloud concepts
• Jira usage with cross-functional teams
• Strong analytical and structured problem-solving

🎁 Benefits

• Competitive compensation and perks
• Performance and loyalty bonuses
• Remote work mode in Ukraine
• Medical insurance from day one
• Vacation, holidays, and educational leaves
• Office snacks and meals in Kyiv/Lviv offices