L3 Support- SFMC - Commerce

📋 Description

• Provide L3 support for Salesforce Commerce Cloud (SFMC) storefronts, resolving escalated incidents
• Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) teams to translate root
• Lead and perform deep diagnostics using logs, payments integration, PIM/DAM, ERP/OMS, and
• Coordinate with release management during peak trading events and ensure regression testing
• Maintain functional/technical documentation and contribute to knowledge base.
• Collaborate with cross-functional teams to deliver secure, compliant, and high-availability

🎯 Requirements

• Strong functional/technical expertise in Salesforce B2C Commerce Cloud, SFRA architecture, and
• Experience with server-side JavaScript/Node.js; ability to read/apply logs to diagnose issues (no
• Experience with eCommerce integration patterns: payments, tax/fraud, PIM/DAM, OMS/ERP via
• Strong incident/problem management skills in SLA-driven environments; ability to lead recovery
• Excellent communication and documentation skills; experience with agile methodologies and
• Experience with headless/composable storefronts and native/3rd party APIs; knowledge of SFRA and

🎁 Benefits

• Flexible work options with remote and hybrid work possibilities (country-dependent).
• Career advancement with international mobility and professional development programs.
• Learning and development with access to cutting-edge tools and industry experts.