L3 Technical Support Engineer

📋 Description

• Collaborating with the global OPSWAT Support team to resolve technical issues promptly and
• Acting as a Technical Account Manager for technically skilled customers, primarily engineers
• Delivering professional services for the implementation and integration of OPSWAT OESIS Framework
• Building and maintaining strong customer relationships through regularly scheduled calls, managing
• Improving internal issue management processes to streamline resolutions.
• Coordinating activities among Support, R&D, Product Management, and other departments across

🎯 Requirements

• Bachelor’s degree, preferably in Computer Science, Information Technology, or a related field
• 5+ years of experience in Technical Support, Professional Services, or a similar role.
• Strong technical background and familiarity with IT environments, including system implementation
• Proficient knowledge of Windows and Windows Server.
• Basic understanding of Linux and macOS particularly with networking concepts, application patching
• Foundational knowledge of cybersecurity and critical infrastructure protection.

🎁 Benefits

• A collaborative and innovative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to work on cutting-edge technologies and make a meaningful impact.