Serve as the technical escalation point for Enterprise Networking and AV customers, working with
Diagnose and resolve complex technical issues involving Layer 2 switching, Layer 3 routing, QoS
Work with engineering and product teams to resolve complex issues and bugs
Replicate issues and validate fixes hands-on in lab environments
Document solutions, root causes, and workarounds in the knowledge base
Stay current on emerging networking and AV technologies

🎯 Requirements

4+ years of experience in customer-facing technical support, network operations, or field support
Fluent written and spoken English
Extensive knowledge of networking protocols and topologies
Hands-on expertise with VLANs, QoS, STP/RSTP, Ethernet switching, wireless networking, routing
Strong working knowledge of Wireshark
Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)

🎁 Benefits

$96,000 - $109,000 salary
Equity
Bonus

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