L3 Technical Support Engineer - Enterprise Networking \u0026 AV Solution

📋 Description

• Serve as the technical escalation point for Enterprise Networking and AV customers, working with
• Diagnose and resolve complex technical issues involving Layer 2 switching and Layer 3 routing, QoS
• Work with engineering and product teams to resolve complex issues and bugs, and share feedback that
• Replicate issues and validate fixes hands-on in lab environments
• Document solutions, root causes, and workarounds in the knowledge base
• Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and

🎯 Requirements

• 4+ years of experience in customer-facing technical support, network operations, or field support
• Fluent written and spoken English, with the ability to explain complex technical concepts to
• Extensive knowledge of networking protocols and topologies
• Hands-on expertise with VLANs, QoS, STP/RSTP, and Ethernet switching protocols; Wireless networking
• Strong working knowledge of Wireshark
• Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)

🎁 Benefits

• CA$67K – CA$76K
• Offers Bonus
• Offers Equity