Serve as the first level Help Desk for the TEN Lab’s systems and accounts
Assist new user setup of equipment, accounts and tools
Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
Create and maintain accurate Tickets for Help Desk activities
Work with Asset Management to support accurate records and maintain a good accounting of assets
Provide support for MacOS and iOS to users

🎯 Requirements

BS in CS/CE/CIS or related degree, or HS Diploma + 3+ years relevant experience
5+ years directly relevant IT experience
3+ years IT Helpdesk experience
3+ years MacOS and iOS experience
Asset management and Help Desk ticketing proficiency; strong problem solving
Ability to work collaboratively across physical locations

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