Lab Manager I

📋 Description

• Serve as the first level Help Desk for the TEN Lab’s systems and accounts
• Assist new user setup of equipment, accounts and tools
• Respond to user requests via email, walk-ins, phone calls or other communication means in a timely
• Create and maintain accurate Tickets for Help Desk activities
• Work with Asset Management to support accurate records and maintain a good accounting of assets
• Support the implementation of new technologies and equipment in the lab environment

🎯 Requirements

• BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems
• 3+ years of directly relevant experience in IT Helpdesk support
• 3+ years MacOS and iOS experience
• Good problem solving skills
• Must be able to work collaboratively across physical locations
• Proficiency and proven capability in the following areas: Asset management practices and

🎁 Benefits

• Candidate Referral Bonus: $3,500 for referring a successful candidate
• Equal Opportunity and Affirmative Action Employer
• Career packed with opportunities to grow and the ability to have an impact on every client