Manage the service delivery of 80+ team on day-to-day basis within budgets and SLAs
Ensure process compliance with Group Business Process Model
Keep processes and SOPs defined, documented and up-to-date
Monitor staff performance and take improvement actions
Foster continuous improvement to achieve objectives and cost efficiency
Implement internal control framework for processes in scope

🎯 Requirements

Minimum 2 years leading large teams in a BPO/SSC environment
Strong financial domain knowledge (PtP, OtC or General Accounting and Reporting)
Experience managing performance against SLAs
Experience handling customer relations (internal or external)
Openness to changes; adaptable to dynamic environments
Master degree in Business/Finance/Accounting or equivalent

🎁 Benefits

Attractive remuneration and bonus package
Medical care
Access to Multicafeteria Benefit system

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