Launch Implementation Manager

📋 Description

• Product Knowledge: Develop command of Spare's products, configure for agencies, explain
• Customer Discovery & Requirements Translation: Gather requirements, compare sold vs needed
• Project Management: Manage onboarding and implementation projects, build launch plans, coordinate
• Training & Facilitation: Teach agency staff, adapt training, pace live sessions, build job aids
• Stakeholder Management: Build relationships, set expectations, handle unworkable requests, coach
• Travel and On-call: Travel within Canada and USA (2-3 weeks/quarter), rotate emergency support

🎯 Requirements

• 5+ years experience in implementation, managing multiple complex projects or customers
• Experience leading complex tech or SaaS implementations for enterprise-level customers
• Strong ability to translate operational requirements into product configurations and user workflows
• Confidence facilitating training for varying technical fluency
• Excellent communication and relationship-building skills
• Driven self-starter adaptable in fast-paced settings

🎁 Benefits

• Purposeful work, mission-driven
• Growth opportunities with uncapped potential
• Market-competitive pay
• Stock options
• In-office collaboration in Vancouver (optional)
• CA$1000 home office allowance