Onboard caregivers and patients with minimal oversight.
Document onboarding case status for each state.
Provide timely follow-up with patients and caregivers.
Document and use systems such as Salesforce and TalkDesk.
Pilot and refine onboarding for new markets; document methods.
Collaborate with the Launch team to ensure smooth launches and address challenges.

🎯 Requirements

2+ years in a consumer-facing role handling high call volumes.
Proven ability to identify process improvements.
Strong HIPAA awareness and knowledge of state regulatory requirements.
Proactive, self-motivated with initiative to optimize processes.
Strong relationship-building with stakeholders.
Excellent time and priority management across multiple tasks.

🎁 Benefits

Competitive compensation package
Medical benefits
Retirement plans and wellness programs
Ongoing learning opportunities and inclusive environment

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