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10 minutes ago
Type
Full time
Salary
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Related skills

crm account management customer success saas onboarding

📋 Description

  • Build and run scaled post-sign partnerships for long-tail school partners.
  • Partner with Legal Engineers and Law School Managers to translate feedback into improvements.
  • Own portfolio-wide reporting on usage, activation, and account health globally.
  • Deliver product training and demos across the law school portfolio.
  • Maintain CRM across geographies—notes, POC data, logs.
  • Lead end-of-term recap cycles and align on Y2 activation goals.

🎯 Requirements

  • 5+ years in CS/account/program management in SaaS/legal tech.
  • Build systems, playbooks, and metrics-driven mindset.
  • Player-coach founder CSM with growth focus.
  • Strong trainer/presenter for group and 1:1 demos.
  • Legal background a plus; explain legal AI tools to a sophisticated audience.
  • Experience building scaled/tech-touch CS for large distributed portfolios.

🎁 Benefits

  • Equal opportunity employer.
  • Disability accommodations available.
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