Law Schools Founding CSM

📋 Description

• Build and run scaled post-sign partnership model for long-tail school partners.
• Partner with Legal Engineers and Law School Managers to translate feedback into improvements.
• Own portfolio reporting: track usage, activation, and account health globally.
• Own product training and demo delivery across the law school portfolio.
• Maintain the law school CRM across geographies: notes, POC data, logs, and opportunities.
• Lead end-of-term recap cycles, capturing learnings and aligning on Y2 goals.

🎯 Requirements

• 5+ years in customer success, account or program management in SaaS/legal tech.
• Build systems and playbooks; measure against metrics.
• Player-coach founding CSM role with growth responsibilities.
• Strong trainer and presenter for professors or student org leaders.
• Legal background or context is a plus; explains legal AI tools.
• Experience building scaled or tech-touch CS programs for large portfolios.