Lead AI Business Consultant

📋 Description

• Drive AI Adoption and Stabilization
• Support AI adoption and post-deployment stabilization for a global portfolio of enterprise
• Execute adoption playbooks in partnership with regional consultants across Australia and NZ.
• Lead reinforcement activities that drive sustained usage, trust, and behavioural change.
• Optimize AI Performance
• Provide hands-on optimization of AI outputs, including prompt engineering, knowledge alignment, and

🎯 Requirements

• 10 plus years of experience in CCaaS consulting, CX operations, AI-enabled self-service, or related
• Strong understanding of contact center KPIs and operational workflows
• Hands-on experience with conversational AI, agent assist, summarization, or automation solutions
• Practical experience using prompt engineering to improve generative AI performance
• Strong analytical skills with comfort interpreting trends across large datasets
• Ability to work effectively across time zones with global stakeholders

🎁 Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless
• Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum