Lead Business Consultant, VRS, CX

📋 Description

• Provide best-practice guidance to optimize customer processes and NiCE ROI.
• Lead change strategy across people, process and technology in CX programs.
• Serve as lead consultant, owning business cases for multi-tier offerings and projects.
• Build long-term customer relationships, becoming a trusted advisor.
• Organize and guide consultants through program leadership.
• Deliver business-improvement projects with highly satisfied, referenceable clients.

🎯 Requirements

• 8+ years in CX strategy and contact center transformation consulting
• Strong communication, organization, analytical and technical skills
• Deep knowledge of CCaaS, analytics, Quality and AI CX capabilities
• Hands-on experience with AI/LLMs to automate tasks (highly preferred)
• Familiarity with NICE Interaction Analytics or Nexidia platforms
• Ability to lead multi-stakeholder engagements and deliver measurable value

🎁 Benefits

• Global, market-disrupting company with growth and internal opportunities
• Fast-paced, collaborative, creative environment with ongoing learning
• Equal opportunity employer
• Career opportunities across multiple roles, disciplines and locations