Lead Business Consultant, VRS, CX

📋 Description

• Provides best practice guidance to ensure customer fully optimizes their business process and
• Designs change strategy across people, process & technology
• Serves as lead consultant, creating and owning the business case for a multi-tiered customer
• Builds long-term relationships with customers, becoming a trusted advisor
• Organizes and guides application and domain business consultants through program leadership
• Provides individual accountability toward assurance of customer value realization

🎯 Requirements

• 8+ years of experience as a consultant in the CX strategy, contact center transformation, Quality
• Proven success leading consulting engagements that deliver measurable business value through the
• Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the
• Highly analytical and data-driven, able to translate insights into actionable strategies and
• Intellectual curiosity, with strong communication, organization, analytical and technical
• Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels

🎁 Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless