Lead Career Navigator

📋 Description

• Lead duties for Career Navigator under Supervisor guidance
• Model operational excellence and high-quality customer service
• Handle case management, reimbursements, outreach, and follow-up
• Meet participants to identify barriers and strategies
• Maintain accurate case notes and records in systems
• Coordinate with providers and schedule appointments

🎯 Requirements

• Associate’s degree; min 2 years experience
• Strong interpersonal and written/verbal communication
• Workload management and accountability experience
• Analytical skills for logical evaluation and decisions
• Proficient in MS Word, Excel, PowerPoint, Outlook
• Knowledge of employment/training program regulations

🎁 Benefits

• Hourly, non-exempt, full-time
• Hybrid remote/in-person with 2–3 days in office
• Travel up to 20% during business hours
• Reside in New Mexico