Lead Career Navigator

📋 Description

• Support training and team cohesion; may act as SME for Career Navigator functions.
• Model operational excellence and high-quality customer service.
• Lead case management; coordinate services; track reimbursements; outreach.
• Meet participants to identify barriers to employment and develop strategies.
• Maintain caseload; complete case notes; monitor participant activities.
• Liaise with customers and providers; schedule appointments; request verifications.

🎯 Requirements

• Associate’s degree in related field and minimum 2 years of experience.
• Strong interpersonal and communication skills (verbal, listening, written).
• Proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook.
• Experience with federal, state, and local regulations related to employment and training programs.
• Knowledge of unemployed, dislocated, and disadvantaged populations.
• Current valid driver’s license with low-risk rating and automobile liability insurance.

🎁 Benefits

• Hourly (non-exempt) full-time position; 80 hours per pay period.
• Hybrid Remote/In-person role; 2-3 days in office or with customers.
• Mon-Fri, 8:00am–5:00pm; holidays observed.
• Travel up to 20%; mileage and travel reimbursement.
• Requires residing in New Mexico.
• Equal Opportunity Employer; committed to diversity.