Lead Client Engagement Manager, CX

📋 Description

• Drive adoption by configuring NICE apps to client needs
• Deliver on-site and remote training and consulting that show ROI
• Deliver consulting in contact center, performance improvement and transformation
• Focus on contact center best practices and processes
• Analyze KPI performance and develop improvement plans
• Deliver value-driven services to improve ROI and profit for NICE

🎯 Requirements

• 5+ years of relevant experience
• English and French bilingual; German nice to have
• Domain experience: contact center Workforce Management; Process Automation (Robotics); or Quality Management
• Solid consultative thinker
• Ability to work flexibly and independently in a fluid, start-up-like environment
• Strong ability to work with clients and business partners directly

🎁 Benefits

• Dynamic, fast-paced environment with growth opportunities
• Inclusive culture that values respect and teamwork
• Learn from industry experts in a global community
• Recognition for excellence and out-of-the-box thinking
• Potential travel across the EMEA region