Lead Client Service Representative

📋 Description

• Deliver warm, empathetic client service
• Greet clients; manage check-in/check-out
• Answer and triage phone calls with a multi-line system
• Schedule appointments and follow-ups with the clinical team
• Process payments and ensure accurate invoicing
• Maintain a clean, organized reception and lobby

🎯 Requirements

• Evening and weekend availability
• Vet/medical front-desk experience preferred
• Strong communication and interpersonal skills
• Fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice software
• Positive, team-first attitude and welcoming approach

🎁 Benefits

• Comprehensive benefits package: medical, dental, vision
• 401(k) with company match
• Generous paid time off
• Employee discounts on care and products
• A culture that values empathy and collaboration