Lead Client Services Project Manager, CX

📋 Description

• Lead end-to-end delivery of customer projects from inception to rollout.
• Act as single point of contact for clients during Day 1 and beyond.
• Manage project scope to ensure high customer satisfaction.
• Own all aspects of the project lifecycle: planning, scope, timing, cost, quality.
• Build and motivate geographically diverse teams of tech and business stakeholders.
• Develop proactive solutions to risks and issues and keep stakeholders informed.

🎯 Requirements

• Strong knowledge of client service; IT Professional Services experience preferred.
• Experience with PMI Standards; PMP certification preferred but not required.
• Excellent communication and presentation skills.
• Ability to translate client requirements into project execution.
• Deep knowledge of Project Management practices and Professional Services delivery.
• Identify opportunities to sell additional services.