Lead Client Services Project Manager, CX

📋 Description

• Lead end-to-end delivery of customer projects across portfolios.
• Single point of contact during Day 1 phases for clients.
• Oversee implementation, rollout and delivery of products and services.
• Guide cross-functional teams through full project lifecycle.
• Drive stakeholder alignment and strong customer satisfaction.
• Identify opportunities to expand services with clients.

🎯 Requirements

• Strong client service experience; IT Professional Services preferred.
• Experience with PMI Standards; PMP preferred but not required.
• Experience in Call Center Ops and related software preferred.
• Good management and leadership abilities.
• Excellent communication and presentation skills.
• Ability to translate client needs into project execution.

🎁 Benefits

• Equal opportunity employer.
• Global team across 30+ countries.
• Focus on AI, cloud and digital innovation.