Lead Client Services Project Manager, CX

📋 Description

• Lead end-to-end delivery of customer projects.
• Serve as single client contact during Day 1 through rollout.
• Manage scope, schedule, cost, risk, and customer satisfaction.
• Lead geographically diverse teams through full project lifecycle.
• Develop proactive risk/issue solutions and stakeholder visibility.
• Identify service opportunities with Sales to grow accounts.

🎯 Requirements

• Strong client service experience; IT professional services preferred.
• Knowledge of PMI standards; PMP preferred but not required.
• Excellent communication and presentation skills.
• Ability to manage multi-projects in complex, matrix environments.
• Proven stakeholder and customer relationship management.
• Familiarity with project management methodologies, templates, and tools (e.g., TeamLine).