Lead, Customer Experience

📋 Description

• Own and drive customer success strategies for retention and growth.
• Lead high-value B2B client relationships and onboarding.
• Oversee onboarding to ensure value from day one.
• Partner with sales and product to drive account expansion.
• Manage escalations and resolve customer challenges across regions.
• Establish KPIs to measure customer success and satisfaction.

🎯 Requirements

• 6+ years experience in Customer Experience or Account Management, in B2B SaaS.
• Strong leadership and strategic thinking with track record managing high-value accounts.
• Excellent communication, negotiation, and relationship-building abilities.
• Experience with CRM software and customer success tools to optimize interactions.
• Data-driven mindset with a passion for improving customer journeys and outcomes.
• Ability to work across time zones and manage global accounts.

🎁 Benefits

• The Payoneer Ways of Working: collaborative culture.
• Diversity and inclusive workplace.
• Learning and development opportunities.
• Equal opportunity employer.