Lead Customer Program Manager

📋 Description

• Directly manage a team of CPMs and develop them.
• Own end-to-end customer programs from scoping to delivery.
• Serve as a cross-functional partner across CS, PM, and Manufacturing.
• Coach and develop the team; set standards; remove blockers.
• Report to the Manager of CPM; operate in a hybrid model.
• Maintain portfolio health by monitoring program health and risks.

🎯 Requirements

• 7–13 years total experience; 5+ years leading customer-facing hardware programs.
• Bachelor’s degree in Mechanical, Industrial, Manufacturing Engineering or related field.
• Minimum 2 years in a team lead or people management role.
• Proven track record running complex, multi-stakeholder programs end-to-end.
• Experience with US/EU customers from India on US business hours.
• Preferred: experience at contract manufacturers, digital platforms, or hardware supply chain.
• Experience with Salesforce, Odoo, Jira, Asana, and Sigma.
• Strong communication, judgment, escalation, and data-driven decision making.
• Excellent English, able to communicate with executives to ICs.
• Hardware lifecycle knowledge: EVT, DVT, PVT, MP.