Lead - Customer Success

📋 Description

• Own and grow relationships with a portfolio of high-value enterprise customers
• Build and maintain trusted partnerships with key stakeholders, power users, and executive sponsors
• Drive customer satisfaction, retention, and advocacy through regular business reviews and strategic
• Understand customer objectives, use cases, and success metrics to build tailored success plans
• Guide onboarding and implementation in collaboration with Professional Services and ensure strong
• Identify opportunities for expanding Freshworks product usage and partner with Sales on upsell and

🎯 Requirements

• 7-10 years of experience in Customer Success, Account Management, or Consulting, preferably in a
• Proven track record of managing enterprise customer accounts in India
• Experience in driving technology adoption, customer value realization, and expansion strategy
• Strong relationship-building skills at all levels—including executive stakeholders
• Demonstrated ability to manage escalations, renewals, and portfolio prioritization
• Expertise in building long-term executive relationships and strategic account management

🎁 Benefits

• Equal opportunity employment
• Diversity in the workplace
• Global workplace enabling employees to find true potential, purpose, and passion