Lead - Customer Success Engineer

📋 Description

• Act as strategic advisor on industry trends, AI, service management.
• Develop and showcase customer success stories and outcomes.
• Guide ITSM/ESM/ITAM/ITOM to align capabilities with business outcomes.
• Partner with CS and AMs to drive expansion via adoption insights.
• Build scalable enablement assets and reusable workshops.
• Drive proactive engagement to improve adoption, reduce risk, and retention.

🎯 Requirements

• 5+ years in Customer Success, Solutions Engineering, or related roles.
• Experience leading workshops and executive engagements.
• Cross-functional collaboration with Product, Engineering, Support, Sales, and CS.
• ITIL principles knowledge; ITIL certification preferred.
• Strong understanding of ESM, workflow automation, and digital workplace processes.
• Experience with enterprise SaaS platforms for service management and workflows.
• Deep understanding of workflow optimization, automation, analytics, and AI.
• Strong analytical, communication, and stakeholder management skills.