Freshworks

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Lead - Customer Success Engineer

Customer Support

Added

6 hours ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

workflow automation analytics saas ai itil

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📋 Description

Serve as strategic advisor and product SME to maximize outcomes.
Partner with customers to drive adoption, value realization, and growth.
Align ITSM/ESM/ITAM/ITOM with business outcomes using AI.
Develop scalable enablement assets, playbooks, and adoption frameworks.
Lead workshops, webinars, and enablement programs across segments.

🎯 Requirements

5+ years in CS, Solutions Engineering, or related roles.
Experience running workshops and executive engagements.
Cross-functional collaboration with Product, Engineering, Support, Sales, CS.
ITIL principles and service management; ITIL cert preferred.
ESM, workflow automation, digital workplace processes.
Enterprise SaaS platforms for service management and AI-enabled ops.

🎁 Benefits

Work with AI-driven customer success at scale.
Collaborative, inclusive culture with learning opportunities.

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