Lead Customer Success Engineer

📋 Description

• Serve as strategic CSE, driving adoption and value from Freshworks.
• Advise on ITSM, ESM, ITAM, ITOM and AI workflows.
• Lead workshops, discovery sessions, and stakeholder engagements.
• Develop AI-driven customer success stories and measurable outcomes.
• Build scalable enablement assets and repeatable engagement methods.
• Support retention and revenue through proactive customer success.

🎯 Requirements

• 3+ years in CS, Solutions Eng, or related roles.
• Experience leading workshops, enablement, and executive engagements.
• Cross-functional work with Product, Eng, Support, and Sales.
• ITIL knowledge; ITIL certification preferred.
• ESM, workflow automation, and digital workplace expertise.
• Enterprise SaaS service management and workflow platforms.

🎁 Benefits

• Travel up to 30% as needed.
• Medical, dental, vision, disability, and life insurance.
• ESPP, flexible PTO, FSAs, commuter benefits, wellness programs.
• Adoption and parental leave benefits.
• Equal opportunity and diverse, inclusive environment.