Lead Customer Success Engineer

📋 Description

• Strategic advisor and SME helping customers maximize Freshworks value.
• Drive adoption, value realization, and revenue growth for customers.
• Conduct workflow audits, discovery, and stakeholder workshops.
• Provide consultative ITSM/ESM/ITAM/ITOM guidance for outcomes.
• Lead scalable enablement assets and programs.
• Align with Freshworks six pillars: Create Demand, Expand, Protect Revenue.

🎯 Requirements

• 3+ years in CS, Solutions Eng, or related roles.
• Experience leading workshops and exec engagements.
• Cross-functional collaboration with Product, Eng, Support, Sales.
• ITIL principles and service management knowledge; ITIL cert preferred.
• Strong understanding of ESM, workflow automation, and digital workplace.
• Experience with enterprise SaaS platforms for service management and automation.

🎁 Benefits

• Comprehensive health, dental, vision, disability, and life insurances.
• Employee stock purchase plan (ESPP).
• Flexible PTO and spending accounts.
• Commuter benefits and wellness programs.
• Adoption and parental leave benefits.
• Diversity and equal opportunity commitment.