Lead Customer Success Manager

📋 Description

• Act as owner for customer success across assigned accounts
• Build productive relationships with customers; run regular success reviews
• Drive adoption and ROI by linking NiCE CX tech to business outcomes
• Partner with Sales, Support, Product, Eng to progress issues within SLA
• Demonstrate knowledge of NiCE CX products and related tech
• Travel up to 25-30% to support customer engagements

🎯 Requirements

• Bachelor's degree or equivalent work experience
• 6+ years in Customer Success/Technical Account Management in SaaS/telecom
• Translate AI/tech capabilities into business value
• Strong analytical, problem-solving, and customer engagement skills
• Experience managing multiple accounts with executive relationships
• Knowledge of contact centre platforms; Dutch language desirable

🎁 Benefits

• Global company with internal career opportunities
• Fast-paced, collaborative, creative environment
• Opportunity to work with AI-powered CX technologies