Lead Customer Success Manager

📋 Description

• Own ongoing customer success for active accounts following onboarding, maintaining strong
• Monitor product engagement, usage patterns, customer sentiment, and account health to identify
• Build trusted relationships with legal, legal operations, and business stakeholders, helping
• Lead regular customer conversations focused on adoption, impact, education, and next best actions
• Educate customers on how to use artificial intelligence effectively, responsibly, and practically
• Develop repeatable customer enablement initiatives, including training sessions, office hours

🎯 Requirements

• 5-10 years of experience in customer success, account management, customer education
• Demonstrated experience managing ongoing relationships with mid-market or enterprise customers and
• Experience creating or improving customer success playbooks, customer health scoring, engagement
• Excellent communication and presentation skills, with the confidence to engage effectively with
• Strong technical curiosity and the ability to understand and communicate AI capabilities, software
• Proven ability to collaborate effectively with Account Management, Sales, Product, Engineering, and

🎁 Benefits

• Opportunity to shape customer success strategy and operating practices within a growing, AI-focused
• High level of ownership and direct influence over customer engagement, adoption, education, and
• Close collaboration with customers, Product, Account Management, Sales, Engineering, and leadership.
• Opportunity to help build scalable customer success systems, playbooks, and standards from an early
• Potential to mentor future team members and grow into broader customer success leadership
• Exposure to AI adoption, legal technology, knowledge management, and modern workflow automation.