Lead Customer Success Manager

📋 Description

• Manage a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
• Build trusted relationships with customer stakeholders across business and technical teams.
• Drive customer adoption, value realization, retention, and long-term account growth.
• Partner closely with Account Executives to develop account strategies, support renewals, and
• Lead Executive Business Reviews, success planning sessions, and customer health discussions.
• Proactively monitor customer health and product adoption to identify risks and opportunities.

🎯 Requirements

• 7-10 years of experience in Customer Success, Technical Account Management, Consulting, or another
• Experience managing Enterprise or Key customer portfolios within a SaaS environment
• Demonstrated success driving customer retention, adoption, and growth
• Experience working with technical and business stakeholders, including executive sponsors
• Strong commercial mindset with experience partnering on renewals and expansion opportunities
• Excellent communication, presentation, and relationship-building skills

🎁 Benefits

• Multiple options for dental, medical, vision, disability and life insurances
• Flexible spending accounts
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits