Lead Customer Success Manager - East

📋 Description

• Lead post-sales engagements for North America, helping customers achieve value with Dragos
• Serve as a trusted advisor, driving adoption, satisfaction, and alignment with security goals.
• Collaborate with sales, technical teams, and services to optimize outcomes and promote value
• Develop understanding of Dragos Platform, WorldView, and Professional Services capabilities and
• Build relationships, establish success criteria, and drive measurable outcomes.
• Own onboarding, implementation, adoption, and renewal-related activities and relationships.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or similar roles in cybersecurity, enterprise
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage complex customer relationships and influence stakeholders.
• Comfort working in a remote-first environment and collaborating across multiple regions.
• Understanding of cybersecurity and how it translates to business outcomes.
• Willingness to travel ~25%.

🎁 Benefits

• Comprehensive Benefits Plan
• Competitive equity package
• Salary: $175,000