Lead Customer Success Manager, Mid-Market

📋 Description

• Build and scale mid-market CS motion with onboarding milestones.
• Own health scoring, renewal risk tracking, QBRs, expansion triggers.
• Manage multi-stakeholder security, compliance, engineering, finance, execs.
• Translate Sprinto value for security, compliance, and executive buyers.
• Establish operating rhythm: onboarding, risk reviews, handoffs from Sales to CS.
• Mentor junior CSMs and raise the bar with playbooks and rituals.

🎯 Requirements

• 7-9 years in B2B SaaS customer success.
• Experience owning mid-market/enterprise books with ACVs $50K-$150K.
• Accountable for retention, GRR, NRR, renewals, or expansion.
• Multi-stakeholder accounts including security, compliance, IT, finance, and execs.
• Evidence of CS mechanisms: onboarding playbooks, health scores, QBRs.
• Comfort with security, compliance, and engineering stakeholders.
• Clear written and verbal communication with US/global customers from India.
• Comfort in a CS motion still being built.

🎁 Benefits

• Remote-first policy
• 5 days with flexible hours
• Group medical insurance including family
• Group accident cover
• Company-sponsored laptop
• Education reimbursement policy