Lead Customer Success Manager - West

📋 Description

• Own post-sales strategy for enterprise accounts and drive retention.
• Partner with Sales and Forward-Deployed Engineers to expand footprints.
• Bridge technical delivery with executive business goals.
• Develop scalable CS playbooks and elevate executive engagement.
• Build cross-functional sponsorship across CIO/CTO/VP Eng to align initiatives.

🎯 Requirements

• 10+ years in enterprise CS, AM, or TAM handling high-ARR platforms.
• Commercial acumen with growth mindset; partner with Sales on upsells, expansions, and renewals.
• Technical alignment with Forward-Deployed Engineers and delivery teams.
• High autonomy and leadership; bias for action in fast-paced environments.
• Executive presence; strong communication with C-level executives on tech strategy and operations.
• Nice-to-Haves: High Tech domain knowledge in cloud-native or AI/ML.

🎁 Benefits

• Remote-friendly with flexible work hours.
• Competitive compensation with OTE potential.
• Learning, growth, and mentorship within a fast-growing team.
• Equal employment opportunities and inclusive culture.