Lead Customer Success Specialist

📋 Description

• Lead post-sales activities through relationship-building, planning, and execution.
• Act in a team-lead capacity, handling escalations for the CSM team.
• Mentor and coach, supporting the development of CSMs.
• Be the voice of the customer; collaborate across Sales, Product, Eng, and Data.
• Drive adoption and deliver value throughout the customer partnership.
• Manage customer escalations with documentation and regular status meetings.

🎯 Requirements

• 3-5 years of Customer Success experience.
• Prior lead experience preferred.
• Experience with telecommunications or SaaS providers.
• Passion for top-notch account management.
• Strong written communication skills.
• Excellent time management and organizational skills.

🎁 Benefits

• Competitive salary, comprehensive benefits, and growth opportunities.
• Access to cutting-edge AI tools and a robust training program.
• A Great Place to Work recognized culture with inclusivity.
• Work at the center of AI transformation in business communications.
• Real opportunities to ship agentic AI products with impact.
• Remote role with US core hours (8 AM-5 PM Mountain Time).