Lead Data Analyst (Contact Center Operations)

📋 Description

• Lead Data Analyst (Network) builds data-driven insights to guide strategy.
• Develops advanced analytics models to improve network supply and demand.
• Creates real-time dashboards to monitor network performance.
• Tests and proposes new strategies to boost competition and engagement.
• Anlayses stakeholder feedback for quality and satisfaction insights.
• Serves as internal analytics expert and promotes best practices.

🎯 Requirements

• BA/BS degree or equivalent in data analysis or related field.
• 5+ years of business and data analysis experience.
• Proficiency in SQL and working with relational databases.
• Experience with BI tools, Google Workspace, and CRM tools.
• Excellent communication and presentation abilities.
• Strong problem-solving skills and business acumen.

🎁 Benefits

• Health, dental, vision, disability, life and mental health benefits.
• 401(k) with company match and tuition assistance.
• Flexible time off, paid sick leave, and 10 holidays annually.
• Contact Center: PTO up to 3 weeks, paid holidays, and paid sick leave.
• Parental planning benefits for family support.
• Bonus/incentive programs.