Lead Engineer, Applied AI (Customer Agent)

📋 Description

• Set the technical and product direction for a core area of Customer Agent, from architecture
• Take on the hardest technical problems in your area: orchestration, evaluation, guardrails, memory
• Write and ship code, review designs, and make the hard calls in your area when there’s no obvious
• Define patterns that other engineers adopt, and mentor through design reviews rather than direct
• Partner with product, design, data science, and go-to-market leaders to shape what gets built, not
• Evaluate emerging AI technologies and bring the ones worth betting on into production.

🎯 Requirements

• Built, scaled, and supported production agentic systems, not just prototyped them: real
• Owned technical and product direction for a significant area before, not just your own component
• Hands-on: writing code, reviewing your own and others’ architecture decisions, and debugging
• Patterns and designs are reused by other engineers, and you've unblocked many others’ projects, not
• Communicate complex technical trade-offs clearly across engineering and product audiences, and can

🎁 Benefits

• Annual cash bonus plan, equity, sign-on payments, and comprehensive health, welfare, and wellbeing
• May include variable compensation (OTE) for sales and customer success roles.
• Up to 10% travel for onboarding, client/partner work, team meetings, and industry events.