Lead, Executive Support

📋 Description

• Lead shoulder to shoulder to deliver outstanding results, driving shared outcomes measured through
• Lead a team of associates to provide a world-class customer experience by offering continuous
• Continuously evaluate and refine best practices and processes within the team to ensure consistent
• Understand and optimize operational efficiencies by benchmarking industry best practices, analyzing
• Take ownership of the associate experience by regularly assessing and measuring behaviors that
• Maintain a visible and active leadership presence by engaging in day-to-day team activities

🎯 Requirements

• 2+ years experience in customer support
• Ability to build relationships with cross functional stakeholders and drive shared outcomes
• Customer obsessed with a track record for going above and beyond for the customer
• Ability to lead in a fast-paced environment subject to rapid change and ambiguity
• Relevant technology, social media, and customer care experience.
• Strong written and verbal communication skills.

🎁 Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly