Lead second-line application support for cloud-based services
Investigate and resolve complex issues across distributed, high-availability environments
Monitor system health, incidents, and performance to ensure uptime
Collaborate with global teams to resolve escalations and implement improvements
Contribute to business continuity, disaster recovery, and release readiness
Adopt modern cloud technologies and enterprise applications in a collaborative setting

🎯 Requirements

Experience: 9+ years in Service Management or IT operations
Database: SQL, query analysis, monitoring
OS: Windows and Linux
Scripting: Shell; Python a plus
Monitoring/Observability: Splunk, Datadog
Networking: Basic concepts, load-balancing

🎁 Benefits

Flexible working: remote or hybrid options
Health and wellness: healthcare coverage
Time off: generous PTO and flexibility
Continuous learning and career development
Financial benefits and long-term planning
Family support and discounts

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