Lead IT Specialist

📋 Description

• Oversee the daily ticket queue, ensuring priority tickets are solved expediently.
• Mentor team members to grow and develop in their careers and help increase their scope and impact
• Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig
• Establish team standards and monitor objectives and key results (OKRs).
• Identify recurring technical issues and eliminate manual processes through automation.
• Assist with hardware needs: setting up and de-provisioning devices, installing and configuring

🎯 Requirements

• 2+ years in a help desk/support environment using a ticketing system (FreshService, Zendesk, or
• Worked with Jamf Pro, Okta, 1Password, Google Workspace, Atlassian Suite.
• Advanced knowledge of IT systems: enterprise device management, wired/wireless networking, endpoint
• Extensive experience deploying macOS/iOS devices at scale, building configuration profiles and
• Experience leading and managing projects / initiatives.
• You've used AI tools or built agents to solve real problems, not just experimented, and you're

🎁 Benefits

• Hybrid working from the London office minimum 3 days p/week, occasionally more depending on
• Provide on-call support on a rotational basis.
• Maintain IT supplies, ordering, dispatching, recycling inventory.