Lead IT Support Technician (Level 2) – Network, Desktop & Data Center

📋 Description

• Provide Level 2 onsite support for network, server, desktop, laptop, peripheral, and data center
• Install, configure, troubleshoot, and maintain Windows, Mac OS, Office 365, endpoint tools, and
• Support Cisco, Arista, and other network technologies, including hardware installation, console
• Perform device deployments, OS imaging, hardware upgrades, component replacement, equipment moves
• Install, terminate, label, test, and maintain copper and fiber cabling infrastructure.
• Monitor hardware performance, perform system health checks, and support patching, encryption

🎯 Requirements

• Minimum 5 years of technician experience preferred
• Experience supporting desktop, network, end-user computing, or data center environments
• Experience with Windows, Mac OS, Office 365, Cisco, Arista, endpoint tools, and enterprise hardware
• Advanced installation and troubleshooting skills for network, desktop, hardware, software, and
• Knowledge of Cisco, Arista, PuTTY or similar terminal emulation software, and general network
• Knowledge of copper and fiber patching, telecommunications cabling, circuit testing, and data