Lead Machine Learning Scientist, Customer Operations

📋 Description

• Lead ML science work within Monzo's Customer Operations team.
• Develop and deploy ML models (LLMs, autonomous agents) to transform customer support and routing at
• Collaborate with ML engineers, data scientists, backend/mobile/web engineers, product managers, and

🎯 Requirements

• Multiple-year track record shipping advanced ML models to production with business impact.
• Experience deep learning, graph-based or sequence-based architectures; strong product mindset.
• Strong production Python and SQL; comfortable with Go language for backend microservices.
• Ability to navigate ambiguity and drive end-to-end projects.
• Proactive, self-starter with obsession for customer outcomes and data-informed decisions.

🎁 Benefits

• Visa sponsorship available.
• Relocation assistance to the UK possible.
• Role based in London or distributed within the UK with some in-person meetings.
• Flexible hours and learning budget (£1,000/year).
• Comprehensive benefits package; see careers page for full list.