Lead, Member and Provider Services

📋 Description

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management
• Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause
• Understand and be connected to the type of work your team does on a daily basis, being able to make
• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting
• Be a culture carrier, driving engagement with your team by creating an inclusive and inviting
• Actively lead and participate in continuous improvement activities that drive or influence the

🎯 Requirements

• 2+ years experience in a customer service environment
• 1+ year of direct people management experience
• 1+ years of experience using data and metrics to drive improvements
• 1+ years of experience working with teams in multiple locations and multiple disciplines

🎁 Benefits

• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance