Lead Monitoring & Diagnostics Technical Support Specialist

📋 Description

• Provide daily technical support and case management through phone, email, and other customer
• Investigate technical problems, reproduce customer-reported issues when required, and collaborate
• Provide customers with informed recommendations regarding repairs, equipment upgrades, and part
• Maintain accurate and complete case information across quality management, customer relationship
• Monitor and report on cases escalated through the GA Non-conformance (ACT) process and maintain
• Maintain and update critical case reports covering Tier 1 and Tier 2 support cases, while assuming

🎯 Requirements

• Engineering degree, Technologist Diploma, and/or equivalent relevant professional experience.
• At least 5 years of industry experience, including approximately 5 years in a related Monitoring
• Strong knowledge of Monitoring & Diagnostics devices and the ability to quickly develop and
• Demonstrated ability to investigate complex technical issues, configure or set up equipment, and
• Strong written and verbal communication skills, with the ability to communicate effectively with
• Experience working on complex technical issues with cross-functional teams and building consensus

🎁 Benefits

• Fully remote, full-time position in the United States.
• Base pay range of $89,300–$148,700, with geographic differentials of 110%, 120%, or 130% in certain
• Eligibility for a discretionary annual bonus.
• Medical, dental, vision, and prescription drug coverage.
• Access to a 24/7 nurse-based Health Coach resource and a confidential Employee Assistance Program.
• Retirement savings plan with 401(k) tax-advantaged savings, company matching contributions, and