Lead Patient Representative - Telehealth

📋 Description

• Serve as the lead operational resource for the Telehealth Patient Access team, supporting daily
• Provide onboarding assistance, coaching, guidance, and day-to-day support to Patient Access
• Monitor phone service levels, scheduling queues, inbox volumes, workflow performance, and other
• Conduct call audits and quality reviews, evaluating interactions for accuracy, consistency
• Review patient feedback and operational trends, identify recurring challenges, and recommend
• Support patient registration, scheduling, access, and related telehealth workflows across multiple

🎯 Requirements

• High school diploma or equivalent.
• At least 5 years of experience in a related professional discipline.
• Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and
• Strong customer service skills and the ability to support patients, families, providers, staff, and
• Excellent organization, prioritization, and time-management skills, with the ability to manage
• Demonstrated ability to provide guidance, coaching, onboarding support, or operational leadership

🎁 Benefits

• Remote, full-time position with a 40-hour workweek and daytime schedule.
• Expected starting pay range of $22.79–$28.53 per hour, based on experience, skills, and internal
• Comprehensive benefits and employee programs.
• Opportunity to work in a telehealth environment focused on improving access to care for children
• Exposure to digital care technologies, operational innovation, and responsible use of AI.
• Opportunities to develop leadership, quality assurance, patient access, and healthcare operations