Lead People Business Partner, Post Sales

📋 Description

• Serve as trusted thought partner to the SVP of Post-Sales and leaders across Account Management, Customer Success, and Support
• Primary contact for Director+ leaders across the global Post-Sales organization
• Lead headcount planning for Post-Sales with Finance, RevOps, and Recruiting
• Provide guidance on performance management, change management, employee relations, and talent planning
• Foster a high-performance culture to improve performance and retention
• Collect and analyze attrition, engagement, performance, and customer health trends

🎯 Requirements

• 8-10+ years as a People/HR BP for VP+ leaders in fast-growth
• Experience partnering with Pre-Sales, Customer Success, Account Management, or Support
• Strategic thinker translating business needs into people initiatives and org strategy
• Deep HR fundamentals: performance mgmt, employee relations, workforce planning, compensation, talent development
• Strong business acumen with metrics for post-sales: retention, NRR, customer health
• Experience leading org design and restructuring with leadership transitions and change communications

🎁 Benefits

• Industry-competitive salary and equity
• 16 weeks paid parental leave
• 100% of employee medical premiums covered for most plans
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• 11 company-paid holidays