Lead Product Manager, Customer Experience

📋 Description

• Set the direction for every borrower and loan officer experience at Pylon, get product, design, and
• Own the roadmap for the borrower application, borrower dashboard, and loan officer experience
• Build an application that only asks what it needs to, fills in whatever we can get automatically
• Keep borrowers up to date throughout the loan, with status, next steps, outstanding items
• Design the loan officer experience around the work that matters most, like managing their pipeline
• Make every experience configurable and brandable, so customers can offer something great under

🎯 Requirements

• 4+ years as a product manager on customer-facing products
• Owned and scaled consumer or end-user products that clearly improved conversion, engagement, or
• Strong design sense, work well with designers, and are comfortable prototyping your own ideas with
• Write code and are comfortable committing to a production codebase, especially on the frontend
• Worked on complicated, multi-step flows like onboarding, applications, or checkout, ideally in
• Built B2B2C or white-label products used by both businesses and their customers