Lead Service Designer

📋 Description

• Directing large-scale research efforts to uncover strategic insights, while mentoring teams to
• Developing comprehensive, service-wide journey maps and evolving personas to address diverse user
• Driving the creation of high-level service blueprints that shape enterprise transformation
• Facilitating impactful workshops with senior stakeholders to align on strategic direction, solve
• Overseeing the prototyping of service components, coordinating cross-disciplinary teams to test and
• Collaborating proactively with government and public sector clients to transform public service

🎯 Requirements

• Equipped with comprehensive expertise in advanced user research methodologies, you have a proven
• Masterful at creating detailed, high-level service blueprints and journey maps, you can
• An exceptional facilitator, your skills enable you to lead inclusive workshops for senior
• Experienced in directing prototyping efforts for complex service components, you ensure robust
• Outstanding in your written and verbal communication, you leverage high-quality design artefacts
• Bringing strong collaborative experience working with government entities and public sector