Lead - SME (Email Abuse)

📋 Description

• Act as the Subject Matter Expert for email operations, spam, phishing, spoofing, abuse, and related
• Provide real-time guidance and support to analysts in handling complex, high-risk, and escalated
• Review complex cases and ensure decisions are aligned with defined policies, procedures, and
• Monitor trends related to spam, phishing, spoofing, malware, account abuse, and other forms of
• Support incident investigations, root cause analysis (RCA), and corrective/preventive actions for
• Conduct regular knowledge-sharing, coaching, calibration, and refresher sessions for analysts to

🎯 Requirements

• 4+ years of experience in email operations, Trust & Safety, email security, SOC, cybersecurity
• Strong understanding of SMTP, SPF, DKIM, DMARC, email headers, DNS, and email infrastructure.
• Hands-on experience with Splunk, including dashboard usage, log analysis, monitoring, and
• Strong knowledge of spam, phishing, spoofing, malicious emails, email abuse, and threat vectors.
• Demonstrated experience handling complex investigations, escalations, and incident analysis.
• Strong analytical and problem-solving skills with the ability to identify patterns and determine